WELCOME TO OUR FAQ!
We are pleased to address your inquiries.
Welcome to our FAQ page, designed to answer your questions and ensure your peace of mind. At CMN Hospital, near the Yuma, AZ/San Luis, MX border, your reassurance is our top priority. We offer a virtual tour of our facility and surrounding city to help you get acquainted with our services. Our hospital maintains an excellent safety record and is equipped with the latest technology and modern amenities.
Reach Out to Us
We value your questions as they help us improve our resources. Explore our FAQ page and contact us with any inquiries. Our team is here to provide the information and support you need. You are in safe hands with us, and we are committed to ensuring your peace of mind.
We understand that traveling for medical treatment can be overwhelming. Our virtual tour is designed to ease any anxieties by helping you get familiar with our facility and the surrounding city. With San Luis as our serene backdrop, you can relax and rejuvenate in a peaceful environment like our city. So, explore to your heart's content, and remember, our team is just a call away if you need assistance. We're dedicated to assisting you!
FAQ
(Frequently Asked Questions)
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Dr. Edgar Payan
CMN Hospital
P.O. Box 8280
San Luis, AZ 85349Sending Mail or Gifts to CMN Hospital Patients
Please use the following address when sending mail or gifts to patients:
[Patient Name]
c/o Dr. Edgar Payan
CMN Hospital
P.O. Box 8280
San Luis, AZ 85349Important Notes:
Due to the Patient Privacy Rights Policy at CMN Hospital, the hospital will neither acknowledge nor deny to callers that a person is a patient there. It is the patient’s right and responsibility to notify all friends and family whom they wish to know about their hospitalization.
Flowers cannot be delivered to patients due to Mexico Border Policy.
To avoid delays, please refrain from sending mail or gifts in the two weeks leading up to the patient’s discharge date.
Mail and gifts are only received Monday through Friday, excluding holidays. Please allow time for delivery; same-day delivery cannot be accommodated.
Thank you for your understanding and cooperation. description
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At CMN Hospital, we strive to make your stay as comfortable and homelike as possible. Each hospital room is designed with your comfort and privacy in mind. Here are the amenities you can expect:
- Remote Temperature Control: Adjust the room temperature to your liking for optimal comfort.
- Seating Options: Enjoy a sofa, loveseat, and recliner chair to relax in.
- Beds: Your room includes a bed for you and a complimentary bed if you choose to bring a companion.
- Bathroom Facilities: Each room has a private bathroom with a shower, vanity, towels, and linens provided.
- Personal toiletries such as shampoo, conditioner, lotion, hairdryer, toothbrush, toothpaste, etc. Alternatively, bring enough for 2 days, and we'll take you shopping for necessities. Some patients prefer to bring a favorite pillow from home.
-Laptop and headset for your privacy (WiFi is available)
-Upon admission, bring all of your prescriptions with dosage information and give them to Dr. Payan or Dr. Garcia.
-Packing: Pack for one week. Bring your favorite pajamas, cozy lounge attire, and a pair of comfy slippers and shoes. We will take care of your laundry needs for you and your companion throughout your stay.
-Personal toiletries such as shampoo, conditioner, lotion, hairdryer, toothbrush, toothpaste, etc. Alternatively, bring enough for 2 days, and we'll take you shopping for necessities. Some patients prefer to bring a favorite pillow from home.
- Entertainment and Connectivity: Stay connected and entertained with Wi-Fi, a TV, DVD player, and a selection of DVDs.
- Convenience: A refrigerator and coffee maker are available for your use.
- Recreation Room: Take advantage of our recreation room, which offers art supplies, music, books, games, a stationary bike, and movies.
-Gym Facilities: While CMN Hospital does not have a gym, "PEOPLES GYM" is conveniently located just three kilometers away and is popular with our patients and their companions. San Luis is a safe city perfect for walking, shopping, dining out, and exploring.
We are committed to making your stay as comfortable as possible and ensuring you feel at home. If you have any special requests or need additional amenities, please let our staff know, and we will do our best to accommodate you.
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Companion Policy
Emotional Support:
We warmly welcome a supportive companion aged 21 or older to join you during your treatments. Their presence can be vital in helping you navigate this time with ease.
Cost and Accommodation:
There are no additional charges for having your companion stay with you. Your companion will have a bed in your room, and we provide nutritious meals and snacks for both of you at no extra cost.
Solitude and Personal Space:
If you prefer solitude, you will still receive the same level of care and attention. You can stay connected with loved ones via smart devices and video platforms.
Your Comfort and Well-Being:
Whether with a companion or alone, your comfort and well-being are our top priorities. We are dedicated to supporting you every step of the way.
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What is the cost?
For cost information, please call us directly at 1(844)371-1117.Do you accept health insurance?
No, our ACT program is not covered by insurance. Please check with your provider, but coverage is unlikely since our treatments are not FDA-approved. We do not offer financing, so plan for out-of-pocket expenses.Do you have financing available?
No, we cannot legally offer financing for international patients. However, we recognize the importance of managing finances for non-medical activities like shopping or dining out in San Luis, MX.Currency and Payment Methods:
USD and Credit Cards Accepted: Most businesses in San Luis accept USD and credit cards.
Local Currency: It can be convenient to have some Mexican Pesos for smaller purchases.
Currency Exchange:
Nearby Exchange: A currency exchange is located just a block from CMN Hospital for your convenience.
Having a mix of payment options will enhance your experience. If you have any questions about managing your money during your stay, feel free to ask our staff for assistance.
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What is the cost?
For cost information, please call us directly at 1(844)371-1117.
Do you accept health insurance?
No, our ACT program is not covered by insurance. Please check with your provider, but coverage is unlikely since our treatments are not FDA-approved. We do not offer financing, so plan for out-of-pocket expenses.
Do you have financing available?
No, we cannot legally offer financing for international patients. However, we recognize the importance of managing finances for non-medical activities like shopping or dining out in San Luis, MX.
Currency and Payment Methods:
- USD and Credit Cards Accepted: Most businesses in San Luis accept USD and credit cards.
- Local Currency: It can be convenient to have some Mexican Pesos for smaller purchases.
Currency Exchange:
- Nearby Exchange: A currency exchange is located just a block from CMN Hospital for your convenience.
Having a mix of payment options will enhance your experience. If you have any questions about managing your money during your stay, feel free to ask our staff for assistance.
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Traveling within the U.S. to Yuma, AZ:
Your destination airport is Yuma International Airport (YUM) in Arizona. It is a small, award-winning airport with one terminal gate, making it easy to navigate.
- Arriving Before 2:30 PM MST: We can set up your pick-up from Yuma International Airport if arranged in advance.
- Long-Term Parking: If you decide to drive instead of flying, Yuma International Airport offers secure, covered parking. You can find more information on their long-term parking options here https://www.flyyuma.com/parking.html
Flying into Mexicali, MX:
If you are flying into Mexico, your destination airport is Mexicali International Airport (MXL).
- Arriving Before 2:30 PM MST: We can pick up any patients arriving before 2:30 PM MST if arranged in advance.
- Arriving Late: If you arrive after 2:30 PM MST and need transportation to a nearby hotel, visit the airport’s information desk for assistance in getting a reliable taxi service.
Hotel Recommendations:
For Yuma, Arizona:
If you arrive late in the evening, there are many hotels in Yuma, AZ. We will be happy to pick you up on your admittance day at hotel check-out. Our patients recommend the Yuma Holiday Inn for comfort and convenience.
Yuma Holiday Inn
Phone: 1-928-782-9300
For San Luis, MX:
Based on patient feedback, Hotel Araiza in San Luis R.C., Sonora, MX, is the most preferred option, offering room service for added convenience.
Hotel Araiza
Phone: 1-800-026-5444
We hope this helps make your stay more comfortable. If you need further assistance, feel free to contact us. 1(844)371-1117
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Where is CMN Hospital located?
CMN Hospital is located in San Luis, Rio Colorado, Sonora, MX, just a few blocks across the easy-to-cross Yuma, AZ, border. See video HERE.Is it safe in San Luis?
Yes, San Luis is safe. CMN Hospital's patients consistently report feeling secure during their stay.Can I receive mail while I am a patient?
Yes, you can receive mail while you are a patient at CMN Hospital. Mail is distributed to patients Monday through Friday, except for holidays. Please inform your loved ones not to send mail after you have been admitted for two weeks to ensure you receive it.Mailing Address:
Patient Name C/O Dr. Edgar Payan, CMN Hospital P.O. Box 8280 San Luis, AZ 85349
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Where do I send medical records if I am interested in becoming a patient at CMN Hospital?
Please do not send medical records unless requested by Dr. Payan. You may email or fax them to:
Fax: 1(844)371-1117
Email: records@cmnact.comPlease do not send medical records that require a password, as our hospital policy does not allow it.
CMN Hospital Policy prohibits the access of any medical records that are password protected, such as Patient Portals
Question: Why is our Medical Records Department unable to access password-protected portals?
Many patients worldwide ask our Medical Records Department to access their password-protected patient portals to retrieve medical records. However, we are unable to fulfill these requests for several important reasons:
Patient Privacy: Accessing patient portals without proper authorization can compromise patient confidentiality and violate privacy laws like HIPAA. Proper authorization means we need legal permissions, not just a signed authorization for medical records. Some patients mistakenly believe that signing an authorization form allows us to access their medical facility's password-protected patient portal, but this is not the case. Passwords and login IDs are not acceptable forms of authorization.
Regulatory Compliance: Unauthorized access risks non-compliance with strict healthcare regulations, which mandate the protection of patient information.
Security Risks: Unauthorized access poses significant security threats, such as data breaches and identity theft.
Authorization: Only authorized personnel with proper credentials can access secure portals, ensuring sensitive information is handled appropriately.
Role-Based Access: Employees have access only to the information necessary for their job functions, minimizing security risks.
Potential Liability: Patient portals contain comprehensive medical information, far more than we would ever need. Accessing these portals could set us up for potential liability lawsuits, as we do not want to see or handle more information than necessary.
Legal Constraints: Even with patient permission, we cannot legally access password-protected portals because they contain all of the patient’s information. Patients should never give out their passwords or login information to hospitals, as this puts us at significant legal risk.
Proper Record Submission: Patients should send their medical records to us in a secure PDF format or via fax. This is the only way we can legally and securely accept records. Authorization release forms are not the same as providing portal login details.
We understand the importance of transferring medical records, but accessing patient portals is not a secure or compliant method. For further assistance, please contact our IT or Compliance Department.
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At CMN Hospital, we prioritize your health and well-being by serving nutritious meals and snacks. For your benefit, please share any food intolerances or allergies with us so we can accommodate your needs.
Meal and Snack Information:
Fresh Meals: Prepared daily to ensure quality and freshness.
Dietary Limitations: Our meals are designed to complement your treatment protocol with specific dietary restrictions.
Diet Type: Non-GMO, gluten-free meals and snacks.
Dietary Restrictions:
No Pork, Beef, Dairy, Sugar, or Gluten: These ingredients are excluded from our meals.
Sweeteners: We use stevia ONLY as a sweetener. We do not use chemical sweeteners or sugar.
We serve meals and snacks to patients and their companions in the privacy of their hospital suite, ensuring comfort and convenience during your stay.
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Mexico: Important information for crossing the border:
Marijuana Prohibited Last Update: Jan 05, 2024
Marijuana Policy: Marijuana is illegal to bring across the border of Mexico, in any form. Mexican officials do not recognize medical marijuana, and carrying it can result in severe consequences, including jail time and fines.
For your safety and the protection of CMN Hospital, please leave all marijuana and other illicit drugs at home. Any remnants of marijuana or its derivatives are strictly prohibited and will lead to serious legal issues.
Weapons Policy: Weapons and firearms are strictly prohibited. Each year, many U.S. citizens are arrested for carrying firearms or ammunition into other countries, especially at Canadian and Mexican borders. The penalties for violating these laws are severe and can include steep fines, confiscation of firearms and vehicles, imprisonment, and a lifetime ban from the country.
To avoid these serious consequences, please leave any firearms at home and familiarize yourself with the local laws.
Can I bring prescription drugs across the Mexico border?
Yes, you can travel with prescription drugs. Follow these guidelines:
Ample Supply: Bring enough medication for your trip plus a few extra days.
Original Containers: Keep medications in their original, labeled containers.
Documentation: Document your prescription details on our health history form.
Check Regulations: Consult with Dr. Payan to ensure your medications are permitted in Mexico.
For more information on Mexico travel contact:
U.S. Embassy and Consulates in Mexico: From Mexico: (55) 8526 2561, From the U.S.: +1-844-528-6611
Department of State – Consular Affairs: +1-888-407-4747 or +1-202-501-4444
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What is CMN Hospital’s Success Rate?
We understand your concern about treatment success and guarantees. It’s a common question for cancer treatment worldwide.
At CMN, our research and patient experiences consistently demonstrate that our treatments can effectively restore the immune system's natural ability to combat cancer cells and other diseases without further compromising it. Our goal is to improve, not to break down, the immune system any further. We always prioritize treatments that support your immune system.
Outcomes vary based on many factors, including the type and severity of cancer, co-morbidities, age, and the impact of prior treatments like chemotherapy, radiation, and surgery. Each patient receives personalized care to ensure the best possible outcome.
Our success rate for cancer treatments ranges from 60-80%, depending on the specific type and stage of cancer. Many of our patients have come to us after exhausting conventional treatments and often deal with the side effects of chemotherapy and radiation.
One certainty is that our treatments are not harmful, and patients tend to experience a much better quality of health when they leave.
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Getting to CMN Hospital:
- From Yuma, AZ, or Mexicali, MX: Our medical team can pick you up from your hotel or airport in Yuma, AZ, or Mexicali, Mexico.
- Driving to Yuma: We will meet you at Yuma International Airport, which offers convenient covered long-term parking. Please contact the airport for updates on long-term parking arrangements before your arrival.
Visitor Transportation Arrangements:
- For Patients and Companions: We offer transportation for patients and their companions on admittance day.
- For Additional Visitors: Visitors are responsible for their own travel plans, hotel accommodations, and transportation to and from CMN Hospital. There are reliable transportation options in Yuma for travel to and from the border crossing.
Traveling to Yuma, AZ:
- Destination Airport: Yuma International Airport (YUM) in Arizona.
- Arriving Before 2:30 PM MST: We can arrange pick-up from Yuma International Airport if set up in advance.
- Long-Term Parking: Yuma International Airport offers secure, covered parking. More information on their [long-term parking options here](https://www.flyyuma.com/parking.html).
Flying into Mexicali, MX:
- Destination Airport: Mexicali International Airport (MXL).
- Arriving Before 2:30 PM MST: We can arrange pick-up for patients arriving before 2:30 PM MST if set up in advance.
- Arriving Late: For arrivals after 2:30 PM MST needing transportation to a nearby hotel, please visit the airport’s information desk for assistance with reliable taxi services.
We aim to make your travel experience as smooth as possible. If you have any specific questions or need further assistance, please contact us directly. 1(844)371-1117